Process mining

Business process analysis and optimization,
cost efficiency, data-driven decision making
Business process analysis and optimization, cost efficiency, data-driven decision making
Efficient operation, high quality of customer service and short lead time are general business goals remaining valid through ages. In each and every era, companies has to find and employ not only the best operational schemes and organizational structures that fit to the current opportunities and challenges, but they also have to discover the supporting methods and tools for improving their operation. Process mining is the fastest and most innovative way of boosting efficiency in the digitization era, that reveals the real flows of processes supported by IT systems, therefore demonstrates the improvement potentials in a quick, justifiable and impressive manner.

Who do we recommend our process mining service to?

Process mining solution is recommended for companies where the process to be analysed is supported by IT system and there are sufficient cases available for analysis.

It is optimized to examine processes which might have a lot of deviant process flow resulting in overwork in the majority of cases, therefore it would lead to increased cost and customer irritations. Based on the former attributes, process mining is convenient solution (mostly, but not exclusively) for improving the following fields:
  • Finance and Accounting
  • Supply Chain Management
  • Manufacturing
  • IT Service Management
  • Customer Relations Management
and it can support
  • efficient operation of SSCs
  • enhanced operational excellence
  • process automation
  • internal audit processes
  • ERP harmonization
  • standard-compliant operation
Furthermore, process mining is a unique possibility for corporations where the deviant process flows are caused by the over-customized IT systems.

Vialto Consulting and process mining

30+ sikeres projekt

Piacvezető technológia

Kimagasló szakértelem

In line with the new trends and opportunities triggered by digitalization we offer process mining services since the beginning of 2018.
As the only Hungarian partner of Celonis, we provide access to the most effective process mining software.Celonis is the leader in business transformation software. Its Intelligent Business Cloud allows organizations to rapidly understand and improve the operational backbone of their business. Companies around the world including Siemens, GM, 3M, Airbus and Vodafone rely on Celonis technology to guide action and drive change to business processes, resulting in millions of dollars saved and an improved experience for their customers.

Kiemelt projektjeink

MOL IT szolgáltatásmenedzsment-fejlesztés a Celonis bevezetésével

A Celonis széles körű használatával sikerült javítani a folyamatokat és növelni a működési hatékonyságot

MVM projekt

Suspendisse potenti. Sed egestas, ante et vulputate volutpat

OTP projekt

Suspendisse potenti. Sed egestas, ante et vulputate volutpat

Advantages of process mining

We aim at disseminating the modern technology of process mining among Hungarian companies in order to foster their digitization, make their operation more effective, cutting their costs and to improve their customer experience.

Based on the result of our completed projects, we strongly believes that by applying process mining technology – as opposed to the traditional process analysis methodology – analyses can be performed in a shorter time, more effectively and comprehensively which supports companies to
  • identify improvement potential,
  • increase efficiency and
  • decrease cost.
By the outcome of the projects it can also be declared that by executing some analyses – in case of large companies, by accelerating the run time of the processes and reducing rework (unnecessary repetitive steps) – improvement potential exceeding even 100 million HUF can be discovered.

Based on international experiences:
  • 25% of the process cost can be saved,
  • the run time can be reduced by 37%,
on average when employing Celonis’s solution, whereas the operation can become completely transparent and compliant with the standards.

Érdekel folyamatbányász szolgáltatásunk?

Process management and process mining survey

Free self-assessment questionnaire for Hungarian organisations (in Hungarian)

Our clients

What is process mining?

Process mining is a method based on the analysis of digital footprints (log files) recorded in IT systems, which analyses the running of processes either in real time or based on off-line data loading.

The method is suitable for:
  • a complete identification of the flow branches,
  • to detect hidden process problems, inefficiencies, repetition, multiple or redundant work by multiple staff,
  • and to identify problems that have a significant impact on customer experience and activities that pose operational risks.
Process mining, unlike traditional process survey practices, provides insight into the actual process flow by examining each process flow branch and using factually calculated data to identify where process flow can be improved to increase efficiency and reduce process flow losses, improve customer experience and increase the level of digitisation and automation.

How is process analysis carried out?

Process mining is based on defining the process to be studied, interpreting the process, and identifying the steps (activities) involved in it. After mapping the identified process within the IT system and extracting the necessary data, the data tables are loaded into the process mining tool. If necessary, data fields containing personal or confidential information should be encrypted (pseudonymized) during extraction by the extraction staff, at the discretion of the organization. Once the data has been loaded into the system, the process mining tool is ready to perform analyses and display the results in various ways provided by the system.
Based on the capabilities of the process mining tool, the loaded data can be filtered, listed, sorted, and, thanks to the system’s properties, the analysis can be drilled down to any level of detail. Thanks to the system’s analysis and visualization capabilities, results can be displayed in different views. This diversity in visualization also supports the identification and visualization of root causes. Based on the calculated results of the analyses, the system’s development potential can be clearly quantified and presented in a highly visual manner.

The system is capable of analyzing and measuring the degree of compliance with the current (expected AS-IS) process defined by the organization, based on the compliance of the cases examined. It can also identify the root causes that lead to deviations from the expected process implementation in the loaded cases.

In modern process mining systems, it’s also possible to establish an online link between the source system and the data mining system, allowing for continuous analysis execution. Process mining tools can even provide real-time process monitoring based on the analysis data and send alerts regarding specific actions to be taken for each case.

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